ExpressVPN Return Policy

1. 30-Day Money-Back Guarantee

ExpressVPN offers a 30-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service, you can request a full refund within 30 days of your initial purchase.

2. Eligibility for Refund

To be eligible for a refund:

• Your request must be made within 30 days of purchase
• You must not have violated our Terms of Service
• This must be your first refund request for this account
• The refund must be requested through official channels

3. How to Request a Refund

To request a refund, follow these steps:

• Log in to your ExpressVPN account
• Go to the Support section
• Select "Request a Refund"
• Fill out the refund request form
• Submit your request

4. Processing Time

Refunds are typically processed within 5-7 business days. The exact time may vary depending on your payment method and financial institution.

5. Refund Methods

Refunds are issued using the original payment method. If this is not possible, we will work with you to find an alternative refund method.

6. Subscription Renewals

If you cancel your subscription, it will not auto-renew at the end of your billing period. You can continue to use the service until the end of your paid subscription term.

7. Partial Refunds

We do not offer partial refunds for unused portions of subscriptions. All refunds within the 30-day period are for the full purchase amount.

8. Special Cases

In certain circumstances, we may consider refund requests outside the 30-day window. These are evaluated on a case-by-case basis and are at our discretion.

9. Cancellation vs Refund

Cancelling your subscription stops future payments but does not automatically trigger a refund. To receive a refund within the 30-day period, you must specifically request it.

10. Contact Support

If you have questions about our return policy or need assistance with a refund request, please contact our support team:

Email: support@expressvpn.com

Live Chat: Available on our website